If you are looking to add documentation or a support section to your website, and you want to know the best way to build a knowledge base in your WordPress website, then you have come to the right place. We have prepared a simple tutorial to help you build a knowledge base in WordPress. There are several different ways to do so.
The first one is using a dedicated WordPress theme, the second is by using a dedicated WordPress plugin and the third one is using custom code snippets to build your knowledge base. There are both pros and cons for each one of these methods, but you should not worry; we will do our best to explain each and every one of them, so that you can make the right choice.
Building a Knowledge Base by Using a Dedicated WordPress Theme
This is one of the easiest ways to build a knowledge base, by using a dedicated WordPress theme. There are a lot of them available, so choose the one that you believe will suit your website the most. The best way to setup everything is to install WordPress on a directory or subdomain, like yoursite.com/knowledgebase/ or support.yoursite.com. Once you have done this, you need to install and activate the theme you have chosen and it will work out of the box.
The downside of using a WordPress theme when building a knowledge base is that it cannot be used on your main website. You will have to do the setup using a directory or a subdomain because these themes will not match your overall brand, mainly because you do not want your homepage to be a wiki. But many websites have their knowledge base on a subdomain, so this is not that bad. In the end, this decision really comes down to your preferences.
Building a Knowledge Base by Using a Dedicated WordPress Plugin
If you are looking to add a knowledge base to your existing WordPress website, the easiest way to do it is by using a WordPress knowledge base plugin. There are tons of plugins available, so research carefully to choose the one that will meet your standards.
With this method, all you have to do is install and activate the plugin you have chosen, and once it is activated, it will add a knowledge base tab in the admin area in WordPress. Your knowledge base tab will have its own custom post type, which will contain all the necessary categories and tags that will allow you to organize all your documentation properly.
The best part of this method is that it can be added to your main website and it will match the overall brand and formatting of the website. You will also have a member and public only voting system, drag-drop functionality, custom widgets, etc. The only downside to this method will probably be the cost, so let’s move on to the next method.
Building a Knowledge Base by Using Custom Code Snippets
The third way to build a knowledge base into your WordPress website or to create a dedicated wiki knowledge base is to use custom code snippets. The downside is that you will need to do some copy/pasting of the code, which can be a little overwhelming for beginners. But, the upside is that you have more freedom, and this option is free, unlike the two mentioned above. We will try to do our best to provide you with step-by-step instructions, but before we start, it is recommended that you do a backup of your WordPress website.
The first thing you need to do is to install and activate the plugin called “Knowledge Base CPT”, and this simple plugin will create a custom post type by the name of “knowledge_base” and a section called taxonomy. This will enable you to add your knowledge base into your WordPress and organize it in sections. Once you have created several sections and added knowledge base articles, you need to display them on your website and this is the part where you will be dealing with code snippets.
You need to start adding the code snippet into the WordPress themes functions.php file or to a website-specific plugin. The code you add will list every one of your knowledge base articles under the section you filed them in. After this, you need to create a new WordPress page and add the code inside of it. At first, everything will look plain, but do not worry; you will be able to do some styling.
By default, all of your sections will appear in alphabetical order, and if you want to change their order, you can do that by installing a plugin, like “Custom Taxonomy Order NE”. This plugin will enable you to drag and drop sections in the order you want.
So, there you go; this is how you can build a knowledge base in your WordPress website. Some of these methods are simple and some are more complicated, so opt for the one that will suit you the most. If you do not really want to deal with complicated copy/pasting of coding, plugins and themes, you can always opt for an online knowledge base software that is easy to integrate into your WordPress website. This way, your knowledge base can be accessed from anywhere and at any time; you will be sharing your knowledge easily and you will be able to create everything from FAQs to articles and videos.
Author Bio:- Robin is a Technical Support Executive with a combined experience of 6 years. He currently works with Knowledgebase – a knowledge management software by ProProfs. In his free time, Robin enjoys reading and traveling.